Refund policy

We accept returns of non-sale items within 14 days of receiving. Please send by tracked shipping to:

NEST & FLOWERS ADMIRAL'S YARD LOW ROAD LEEDS LS10 1AE UK

Returns are usually processed within 14 days of us receiving them and you will be sent an e-mail to confirm. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept returns of non-sale items within 14 days of receiving.

Refunds
We accept returns of non-sale items within 14 days of receiving. Please note that an admin fee is charged for any returns resulting in a customer rejecting delivery. The fee is £50 per returned item or the costs charged by the courier whichever is higher. 

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